Frequently Asked Questions

Quick answers to common questions about Powerbuyer

Getting Started

Yes! All new users get a 10-day free trial with full access to all features. No credit card required to start your trial. After the trial, you can subscribe to continue using Powerbuyer.
Visit Powerbuyer and click "Sign Up". Enter your email address, create a secure password, and verify your email by clicking the link we send you. Then sign in and start configuring your first search!
Powerbuyer currently focuses on Etsy, the leading marketplace for handmade, vintage, and craft supply items. Our specialized integration allows you to search and monitor Etsy listings in real-time with advanced filtering and alerts.

Using Powerbuyer

Check these common issues:
  • Ensure your Etsy search is configured with at least one search query in Settings
  • Verify your search terms are not too restrictive
  • Check that filters aren't excluding all results
  • Make sure you have valid search queries saved in your Etsy Search Configuration
With Powerbuyer, you don't need to manually run searches. Live Search monitors your queries automatically every 5 minutes, and Bulk Search lets you pull up to 1,000 listings on demand. Use auto-scheduling to start and stop monitoring during your active buying hours.
Yes! In the Etsy configuration, enter multiple search terms separated by commas or newlines. Each term will be searched separately, allowing you to monitor multiple product categories simultaneously.
Blocking sellers hides all listings from specific sellers. Right-click on a seller name and select "Block this seller" to add them to your blocked list. Content filtering hides listings based on keywords in titles or descriptions, regardless of the seller. Configure this in Settings.
Hover over a listing and click the "x" button in the top-right corner. The listing will be hidden from your feed.

Features & Plans

The free trial includes full access to all features: Etsy search with Bulk and Live modes, advanced filtering and highlighting, seller blocking and favorites, auto-scheduling, Telegram notifications, and more.
Pro ($39/month) includes:
  • Bulk Search -- retrieve up to 1,000 listings at once
  • Live Search -- monitor up to 50 queries with 5-minute polling
  • Advanced filtering and highlighting
  • Auto-scheduling (set it and forget it)
  • Instant Telegram notifications
  • Seller blocking and favorites
  • Full Etsy API integration
  • Email support
Telegram notifications alert you instantly when new listings match your keywords or saved sellers post new items. To set up:
  1. Open Settings and expand Telegram Notifications under the Preferences tab
  2. Click "Connect with Telegram" to open @powerbuyer_bot
  3. Press Start in Telegram to get your linking code
  4. Paste the code in Settings and click Link
  5. Toggle on the keywords you want alerts for
Auto-scheduling automatically starts and stops your searches at specific times. Enable it in Settings, set your desired start time (e.g., 9:00 AM) and stop time (e.g., 5:00 PM), and Powerbuyer will handle the rest.

Billing & Subscription

Absolutely. You can cancel your subscription at any time from your account dashboard. You'll continue to have access until the end of your billing period.
We accept all major credit cards (Visa, MasterCard, American Express, Discover) through our secure payment processor, Stripe.
Yes! You can upgrade or downgrade your plan at any time. When upgrading, you'll only pay the prorated difference. When downgrading, the change takes effect at the end of your current billing cycle.
Not at this time. We currently offer monthly billing for the Pro plan. Annual billing may be available in the future.
After your 10-day trial ends, you'll need to subscribe to the Pro plan to continue using Powerbuyer. Your data and settings will be saved, so you can pick up right where you left off.
Yes, absolutely. We use Stripe for payment processing, which is certified as a PCI Service Provider Level 1 -- the highest level of security in the payments industry. We never store your credit card information on our servers.
We offer a 30-day money-back guarantee for your first payment. If you're not satisfied within the first 30 days, contact us for a full refund, no questions asked.

Troubleshooting

If you can't sign in:
  • Verify your email and password are correct
  • Check if you need to confirm your email address
  • Try resetting your password
  • Clear your browser cache and cookies
If searches won't start:
  • Ensure your Etsy search is configured with at least one search query
  • Check that your search toggle is enabled
  • Try refreshing the page
  • Check the browser console for error messages
If you think you're missing listings:
  • Check your content filters and blocked sellers in Settings
  • Verify your Etsy search configuration is correct
  • Ensure you haven't dismissed the listings
  • Try clearing and re-running your search

Support & Contact

Email us at support@powerbuyerapp.com. We aim to respond to all support requests within 24 hours.
Check out our Documentation for detailed guides on all features, configuration options, and best practices.

Still Have Questions?

Our support team is here to help. Or skip straight to seeing Powerbuyer in action with a free trial.